Donor Charter for St. Michael's House Foundation

At St. Michael's House Foundation, we value the trust and generosity of our donors. We are committed to maintaining the highest standards of ethical fundraising and ensuring that your contributions are used effectively to support our mission.

This Donor Charter outlines our commitment to respect, honesty, integrity, transparency, and accountability in all our fundraising activities.

1. Respect

We will always respect the rights and dignity of our donors, beneficiaries, and the public. Our fundraising activities will:

  • Respect your decision: We will not engage in persistent, intrusive, or pressuring fundraising practices. If you choose not to donate or decide to stop making a donation, we will respect that decision fully and without question.

  • Honour your privacy: We will protect your personal data and ensure that any communication with you is respectful and aligned with your preferences.

  • Ensure dignity of beneficiaries: The individuals and communities we serve will be portrayed with dignity and respect in all of our promotional materials. Whenever possible and appropriate, we will involve our beneficiaries in the creation and dissemination of these materials.

2. Honesty and Integrity

We pledge to conduct all fundraising activities with the utmost honesty and integrity. This means:

  • Truthful representation: We will be transparent about our need for funds and how your donation will be used. We will never misrepresent the charity or our activities.

  • Clear information: We will provide honest, clear, and timely responses to any questions about our fundraising activities or costs.

  • Accountability: Donations and gifts will be used for the specific purposes for which they were donated, and we will ensure that all funds are applied responsibly and effectively.

3. Transparency and Accountability

At St. Michael's House Foundation, we believe in open and transparent communication with our donors and the public. We are committed to the following:

  • Clear explanations: We will take responsibility for our actions and be open about how donations are being used to further our charitable mission. Our trustees and management will explain and account for our activities to you.

  • Open communication: We will ensure that information about our charity's activities is easily accessible and easily understood. If you wish to learn more about the cause or ask questions, we are committed to providing answers in a clear and straightforward manner.

  • Transparency in fundraising: We will clearly identify the cause for which funds are being raised and communicate how donations are being used.

  • Easy access to support: We will provide multiple ways for donors to contact us and ensure that communication channels are open and responsive.

  • Complaints procedure: If you have any concerns or complaints, we have a procedure in place to address them promptly and fairly. Your feedback is valuable to us and helps us continually improve our practices.

How to Get in Touch

If you have any questions or concerns about our fundraising activities, or if you would like more information about how your donation is being used, please contact us through the following:

  • Email: Info@smhfoundation.ie

  • Phone: 01-8840200

  • Mail: St. Michael’s House Foundation, Ballymun Road, Dublin 9, D09 DX37

A Final Word of Thanks

We deeply appreciate your support, and we are committed to ensuring that your donation has the greatest possible impact on the lives of those we serve. Thank you for being part of the St. Michael's House Foundation community.